At Golf Clearance, we specialise in ex-demo, used and new stock, superseded clubs, and quality used golf equipment sourced from PGA Professionals and trusted suppliers. We stand behind the authenticity and condition of all products we sell.
Please note that the majority of our suppliers do not offer manufacturer warranty on the items we purchase, as warranties generally apply only to the original purchaser — meaning the authorised pro shop or golf retailer we source the stock from.
We are committed to providing accurate product descriptions and ensuring customer satisfaction. This Warranty Policy outlines the coverage and conditions that apply to all products purchased from our store.
Ex-Demo & Used Items
All Ex-Demo and Used items are sold as-is and do not come with any warranty.
This is because manufacturer warranties only apply to the original purchaser (the pro shop or golf store we buy from), and our suppliers generally do not extend warranty coverage to clearance channels.
By purchasing these items, customers acknowledge that:
- The product may show signs of prior use (cosmetic wear, light marks, shop-soiling, etc.), and
- The item is accepted in its current condition at the time of purchase.
New Items – Supplier Assistance
Golf Clearance does not offer warranty on new items. Manufacturer warranties generally apply only to the original authorised retailer, and as a clearance channel, we cannot provide warranty coverage ourselves.
However, if a new item develops an issue, we will contact the supplier or manufacturer on your behalf and request their assistance. Please note that any outcome — such as repair, replacement, credit, or refusal — is fully at the discretion of the supplier or manufacturer.
We have great relationships with all major golf equipment suppliers, so we’ll do everything we can to help achieve a positive outcome.
What Is Covered
Where a supplier or manufacturer agrees to assess an item, the following issues may be covered:
- Manufacturing defects
- Faulty workmanship
- Structural integrity issues
Not covered:
- Normal wear and tear
- Damage caused by misuse, abuse, or neglect
- Cosmetic damage (scratches, dents, bag wear, chips, etc.)
- Modifications or unauthorised repairs
- Damage caused by improper storage, adjustment, or maintenance
Supplier Assistance Claim Process (New Items)
If your new item develops an issue;
- Contact our support team at info@golfclearance.com.au with:
- Your full name
- Order number
- Product details
- Description of the issue
- Attach clear photos and/or videos showing the defect.
- We will review your information and reach out to the supplier or manufacturer on your behalf.
- The supplier will then determine the outcome. Possible outcomes include:
- Repair of the item
- Replacement
- Credit or partial credit
- Refusal (if deemed not a manufacturing-related issue)
The final decision rests entirely with the supplier or manufacturer.
Return Shipping
- If supplier assessment is approved, we will provide return shipping instructions.
Assessment Timeframes
Assessment and processing times vary by brand and supplier. Some manufacturer assessments may take several weeks depending on workload, factory queues, or parts availability.
Golf Clearance – Great Gear Priced to Clear!
